Building BPJS Image, Public Trust and Intention to Use JKN Mobile Services During the Covid Pandemic

Purpose: to analyze the ability of the National Health Insurance mobile service quality to build BPJS brand image and public trust to increase intention to use online services during the Covid period. The background of this research is based on the phenomenon in the form of complaints on the quality of online services and research gaps on the effect of service quality on the intention to use online services. Brand image and trust are offered as a mediation for gaps in previous research results. Design/ methodology/approach: The type of research is quantitative, using a pre-existing measurement scale related to mobile service quality, brand image, trust and intention. Involving a sample of 140 BPJS users during the Covid pandemic. It is difficult to identify the population size, the sample size is determined by the formulation of a constant value of 5 multiplied by 28 indicators. The technique of selecting respondents was carried out by means of non-probability random sampling. PLS SEM model as an analysis tool. Findings: The results of this study indicate that the direct relationship of mobile service quality on brand image, trust and intention shows significant positive results. Furthermore, the influence of brand image on trust shows significant results. The influence of brand image and trust on intention is also found to be significantly positive. Practical/implications: although management policies encourage customers to use mobile services more, the public still considers the trustworthy image of BPJS to develop their intention to use mobile application services. The government must remain consistent in ensuring that the quality of mobile service is not compromised because the implications for BPJS image and public trust are at stake. Through the person in charge at BPJS, the government must continue to consistently evaluate and improve the system and educate the public regarding this BPJS health mobile service system. Originality/value: This research offers new insights, filling gaps in studies on national health insurance mobile services during the Covid-19 Pandemic

New Paradigm: HR Professional Transformation in Manufacturing Company: Acces la Success

This study aimed to optimize the line managers performances in the human resources (HR) division in answering the role of the HR management function problem in Medan City Manufacturing Company. The novelty proposed is a concept of HR management called "Human Resources Professional Transformation". Specifically, this concept discussed the ability of HR division line managers to make adaptive changes to the company's business-oriented functional divisions with managerial competence, commitment, innovation capability, and readiness for changes towards work performance. The population of this research was the line manager of the HR division, totaling 185 respondents. The sampling technique used a probability sampling approach with simple random sampling through the slovin formula, totaling 126 respondents. The analytical tool used is structural equation software through the SmartPLS application program. The results showed that managerial competence, commitment, innovation capability had a positive and significant effect through the HR professional transformation on the performance of line managers in the HR division. Meanwhile, readiness for change has a positive and insignificant effect on the HR Professional Transformation. Readiness for change also has a positive and insignificant effect on the Line Managers Performances in the Human Resources Division through HR Professional Transformation. Based on the suitability test of the research model, it proved that the HR Professional Transformation can answer the problem of the role of the management function to improve the line managers performances in the HR division with managerial competence, commitment, innovation capability, and readiness for change of 0.907.

Social cash assistance for food security during a disaster: lesson learned from Indonesia

There was a change in the environment and food security threat during the COVID-19 pandemic. Many countries, including Indonesia, are forced to allocate funds to reduce the risk of this disaster. The Government Republic of Indonesia, through the Ministry of Social Affairs, has launched a Social Cash Assistance Program for 10 million families affected by COVID-19. This study aims to identify how families affected by COVID-19 take advantage of this social cash assistance. The study was conducted on the beneficiaries of social assistance, in cash transfer of IDR 600,000 (USD 40), per month, for three months. This study involved 2290 beneficiaries as respondents spread across 12 provinces. The sampling technique was the Cohen Manion Morrison Table by proportional stratified random sampling. The findings show that (1) 99% of cash assistance is used for basic needs, especially for food, and (2) cash assistance could be used for basic needs for around two to three weeks, thereby strengthening food security. Recommendations are submitted based on the results of this study related to social cash assistance and food security. The first is that this assistance still needs to be continued until the COVID-19 pandemic is over. It is to help families affected by the COVID-19 pandemic meet their daily needs. Second, most respondents do not have a fixed income during the pandemic, so providing capital and business startups are needed to increase family income sustainably to maintain food security.

The Women's Role in the Resilience of Farmers' Households during the COVID-19 Pandemic in Gubugklakah Village, Poncokusumo District, Malang Regency

The cause of rural changes, in terms of demographic, technological developments, climate changes, and the Covid-19 pandemic potential to cause vulnerabilities, especially for women as individuals in household members. These must be responded with livelihood resilience by involving the women's role to contribute in the agricultural and non-agricultural sectors. This study aims to (1) describe the vulnerabilities of farmers' households and (2) analyze women's role in household resilience through the use of livelihood assets during the Covid-19 pandemic. This research was conducted in Gubugklakah village, Malang regency as a tourist village affected by the closure of TNBTS tourist visits due to the Covid-19 pandemic. This research used the simple random sampling technique, with total sample of 64 women farmers. Data were analyzed using WarpPLS software. The results showed that farmers' households experienced several vulnerabilities by that the households' livelihood assets: natural, physic, human, social and financial capital can be optimized to achieve a degree of resilience. The women's role in resilience efforts is as the core of the household, because all financial cycles involve housewives' role, such as reducing consumption expenditures, selling jewelry assets, taking savings, involving in farm worker, and others.

L-Moments and calibration-based variance estimators under double stratified random sampling scheme: Application of Covid-19 pandemic

Extreme events gives rise to outrageous results in terms of population-related parameters and their estimates are usually done using traditional moments. Traditional moments are usually affected by extreme observations. This study aims to propose some new calibration estimators considering the L-Moments scheme for variance, which is one of the most important population parameters. a number of suitable calibration constraints under double stratified random sampling were defined for these estimators. The proposed estimators, which were based on L-Moments, were relatively more robust despite extreme values. The empirical efficiency of the proposed estimators was also assessed through simulation. Covid-19 pandemic data from January 22, 2020 to August 23, 2020 was taken into account in the simulation study. (c) 2023 Sharif University of Technology. All rights reserved.

Antecedents and consequences of telecommuting on public organizations in Iran: the case of west Azerbaijan province

PurposeTelecommuting can reduce traffic congestion, energy consumption, prevalence and a death toll of COVID-19 among employees due to less transportation and fewer physical contacts among employees, on the one hand, and efficiently develop their use of information and communications technology, on the other hand. In this regard, the present study aims to explore antecedents and consequences of telecommuting in public organizations.Design/methodology/approachThe study used a descriptive survey method to collect data. The statistical population includes all employees of government organizations in West Azerbaijan province in 2020, which according to the collected information, their number is equal to 63,079 employees. Based on Cochran's formula, a sample size of 686 people was obtained;stratified random sampling was used to select sampling. The process of calculating the sample volume was such that after referring to the preliminary sample and processing the collected data, the variance of the given answers was approximately 0.446. After obtaining the variance of the data, assuming a maximum acceptable error of 5% and a significance level of 0.05, the Cochran's formula calculated the sample size to be 686 people. In order to collect and measure data for the study, a standard questionnaire and the collected data were analyzed using structural equation modeling.FindingsFindings indicate that there is no meaningful relationship between the employees' physical job conditions or the quality of their life with telecommuting and that telecommuting does not have a significant effect on their life. However, job burnout, training and telecommuting experience have a significant positive effect on telecommuting, which in turn has a positive and significant effect on job security, job flexibility, organizational performance and overall productivity of employees.Research limitations/implicationsThis research is a cross-sectional study, and its data have been collected in a certain period of time, while longitudinal research can provide a richer result. Future research can benefit from the impact of employee isolation and telecommuter organizational commitment.Originality/valueThis study hopes to contribute to the increase of the scientific knowledge in the telecommuting field and to allow organizations to rethink the telecommuting strategies to optimize resources and costs and to improve the organization's productivity without harming the quality of life and well-being of their workers.

Mental health status of high school students impacted by COVID-19: A latest MSSMHS-60 investigation to 626 Dongguan high school students

As the normalization of the COVID-19 epidemic, trying to objectively present mental health status of high school students, to make comparisons with the history data for developing changes and to analyze how the epidemic been affected, the investigation has adopted stratified random sampling methods by randomly selected 5 classes from each grade of a Dongguan high School. Total 15 classes of 626 students participated and been evaluated by filling the questionnaire "Mental Health Scale for Middle School Students (MSSMHS-60)". 582 valid inputs were collected as the database, using SPSS 23.0 to carry out descriptive statistics, independent sample t-test and one-way ANOVA with the relevant 2019 historical data from Chen Dan Beijing Youth Legal and Psychological Counseling Service Center for comparisons. The investigation and statistical results indicated: the overall mental health level of high school students have demonstrated an obvious negative trend during the COVID-19 epidemic, the latest problem detection rate 39.86% is much higher than 26.3% in 2019. Among all the factors, "Study Pressure", "Emotional Volatility"and "Anxiety"ranked the top three mental health problems. The mental health status of boys seems better than girls, while the mental health status of students in Grade One is better than students in Grade Three. The mental health status of students in Grade Three is the most critical, which manifested in serious problems on "Study pressure", "Anxiety"and "Emotional Fluctuation"factors. © 2022 IEEE.

Trends of radiology caseload and report turnaround time before and after COVID-19 pandemic at the tertiary teaching hospital, Addis Ababa, Ethiopia

Background: Coronavirus pandemic has drastically change health institutions due to modifications to the health service delivery system. In line with this, patients visiting health institutions have markedly reduced numbers resulting in a reduced caseload of practicing physicians. Objective: This paper assessed the caseload in the radiology department of Tikur Anbessa Specialized Hospital and reported turnaround times before and after the COVID-19 pandemic in a tertiary teaching hospital. Methods: Institution-based Cross-sectional study design was employed for the radiology caseload. All patients' groups seen in radiology department in all the modalities 6 months before and after the announcement of the COVID-19 in Ethiopia. For the evaluation of radiology report turnaround time, simple random sampling was employed using the source population as those 6 months before in 6 months after the declaration of Covid in Ethiopia. Data entry and analysis were done using SPSS version 16 statistical software. Time series analysis with 95% CI was used to determine the association between different variables for radiology caseloads. Result: The trend of patient load showed a marked decrease after the COVID-19 pandemic in the radiology department. The turnaround time from study time to residents' report time (ST-RT) - after COVID-19 for MRI was increased by 17 hours. But resident report time to consultant verification time (RRT-CVT) was decreased by 1 day after the COVID-19 pandemic. For computed tomography [CT], ST-RT has decreased by 1 day and 4 hours but RRT-CVT time showed a slight increment by 1 hour and 30 min as compared to before COVID-19. This resulted in reduced exposure of residents and delays of verified patient reports. Conclusion: there is a decrease in patient load and an increase in turnaround time of radiology case reports after the COVID-19 pandemic compared with the trend before the pandemic. This will affect patient care and resident teaching. The department should look for ways of improving patient care and resident teaching through different innovative methods like the introduction of virtual education and teleradiology.

COVID-19 and Its Effects on the Management of the Basic Quality Conditions in Universities of Peru, 2022

The purpose of this study was to determine the influences of variables, crisis management, distance education, the organizational image, and student satisfaction on the basic quality conditions in Peruvian universities during the COVID-19 pandemic. A quantitative, nonexperimental explanatory approach with stratified random sampling was used. A questionnaire was applied to 513 students from public and private universities in southern Peru who received distance education during the months of September to November 2022. For the analysis of the results, a structural equation model (SEM). A hierarchical linear regression was carried out to test the hypotheses according to the dimensions studied on the student satisfaction scale. The study findings showed that distance education and student satisfaction had positive impacts on the basic quality conditions, while crisis management and the organizational image had a positive relationship but a smaller effect on the quality of the conditions. We concluded that the applied model allows the causal relationships between variables to be explored and that the results will allow university authorities to generate policies that improve their organizational image and crisis management processes and, at the same time, allow them to better plan their crisis management strategies to achieve better satisfaction within the framework of a sustainable university.

Impact of COVID-19's supply and demand shocks on the household economy of tilapia smallholder farmer

PurposeThis study aims to verify the impact of the supply shock (fall in harvested output) and demand shock (fall in household income) due to the pandemic on the consumption of necessities and household savings of tilapia's smallholder farmer.Design/methodology/approachThe researchers randomly chose 144 households as research samples using the proportional random sampling technique in Padang Jaya District, North Bengkulu Regency. Researchers collected data on household income, farm losses, household consumption for basic needs, labor demand, use of production inputs, the amount of output sold and saving both during and before the pandemic. The data were collected from the sample using a questionnaire prepared by the researchers. This study used a simultaneous equations system for arranging tilapia's smallholder farmer household economic model.FindingsThis study verified that the demand shock phenomenon makes households more severe than the supply shock phenomenon. The demand shock phenomenon made worse-off tilapia smallholder farmers because it caused their household savings to drop during the pandemic. The fall in savings will disrupt the stability of consumption of household necessities (health, food, education and clothing) in the future.Originality/valueThe main contribution of this study was providing empirical evidence about the impact of the demand and supply shock of COVID-19 on the most vulnerable entities in the Indonesian freshwater aquaculture industry, namely, smallholder farmer households of freshwater aquaculture fish.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/IJSE-08-2022-0554.

The Impact of Auditor's Competency, Audit Risk, and Professional Skepticism to Audit Quality in Fraud Detection Using Remote Audit

The purpose of this study was to determine the effect of auditors' professional skepticism, audit risk, and auditor competence on audit quality in conducting remote audits in the midst of the COVID-19 pandemic. To determine this effect, the researcher used the Simple Random Sampling method by analyzing the data using primary data with a questionnaire as a tool to collect data. The results of this study indicate that the application of professional skepticism and auditor competence has a significant effect on audit quality. So that these two things are very important to note so that the resulting audit quality is good. Meanwhile, audit risk has no significant effect on audit quality during the COVID-19 pandemic. Audit risk can be minimized by using audit technology that is increasingly sophisticated from time to time. © 2022 ACM.

Occupational stress and its influencing factors of primary health care workers during COVID-19

Background Since the outbreak of COVID-19, primary health care workers have been facing unprecedented work pressure, and their occupational stress should be taken seriously. Objective To analyze the occupational stress situation and its influencing factors of primary health care workers in Guangdong Province, and to propose targeted interventions. Methods Using a multi-stage stratified random sampling method, each prefecture-level city in Guangdong Province was classified into "good", "medium", or "poor" category based on its gross domestic product (GDP) in 2019 released by the Guangdong Provincial Bureau of Statistics. In September 2021, four primary health care institutions were randomly selected from each stratum, and a total of 1327 staff members were selected for the study. The Core Occupational Stress Scale (COSS) and a basic information questionnaire designed by the authors were used. Mann-Whitney U test was used to compare the means between two groups, and Kruskal-Walis H test was used to compare the means among multiple groups. The comparison of categorical data was performed by trend χ2 test or Pearson χ2 test;the analysis of factors influencing occupational stress was performed by dichotomous multiple logistic regression analysis. Results There were 365 health care workers reporting occupational stress in this survey, and the positive rate of occupational stress was 27.5%. The total occupational stress score in M (P25, P75) and the scores of social support, organization and reward, demand and effort, and control were 45.0 (40.0, 50.0), 20.0 (17.0, 21.0), 14.0 (12.0, 17.0), 12.0 (10.0, 15.0), and 5.0 (4.0, 6.0), respectively. The results of dichotomous multiple logistic regression analysis showed that high education, low income, doctor positions, long working hours in a day, and shift work were associated with the occurrence of reporting occupational stress (P<0.05). Conclusion Education, average monthly income, job category, daily working hours, and shifts are factors influencing the occurrence of reporting occupational stress in primary health care workers;targeted interventions should be implemented to reduce their occupational stress levels.

Nexus among intellectual capital, interorganizational learning, industrial Internet of things technology and innovation performance: a resource-based perspective

PurposeThe authors observe the influence of intellectual capital (IC) on innovation performance with the mediating role of interorganizational learning (IOL) in the Pakistani automotive industry. Besides, industrial Internet of things (IoT) technology is used as moderating variables between IOL and innovation performance.Design/methodology/approachStructural equation modeling (SEM) presents scholars with extra flexibility and enhanced research conclusions. SEM is described as a statistical methodology and the best tool used for hypothesis testing. The authors used partial least squares SEM for testing hypotheses. The simple random sampling technique followed to collect data from respondents, and 492 questionnaires were used for analysis.FindingsThe outcomes reveal that IC enhances innovation performance and IOL. Moreover, IOL increases innovation performance. IOL significantly mediates between IC and innovation performance. Industrial IoT technology improves innovation performance. Finally, industrial IoT technology strengthens the positive association between IOL and innovation performance.Practical implicationsThis study concentrates on the issue of how managers use IOL and industrial IoT technology to take higher advantage of IC that increases innovation performance.Originality/valueThis is the initial study that builds a theoretical framework to integrate IC, IOL, industrial IoT technology and innovation performance. Although prior researchers observe the association between IC and innovation performance, less concentration was paid to understand the role of interorganizational leadership and industrial IoT technology in leveraging organizational IC.

The Evaluation Model of the Travel Application as the Impact of the Covid-19 Pandemic and Its Adaptation Simulation

This study aims to determine the impact of the COVID-19 pandemic on ticket sales flight at Tiket.com company. This is because the number of people infected with the Corona Virus is increasing more and more days making it difficult for people to travel during the pandemic. This research belongs to the type of quantitative research due to the data collection method used is a questionnaire method. The population of this study was taken randomly using a questionnaire that where the determination of the object is done by random sampling method. The method used is factor analysis and regression analysis for the model to be built. The results show that at the Tiket.com company there has been a decline in air ticket sales due to the COVID-19 pandemic. The results of the study indicate that there are Smart online booking, Product convinience, Excellent services and Easy access that need to be a concern for the tiket.com online travel agency. The success of the tiket.com online travel application can be carried out by maintain the Smart online booking, Product convinience, Excellent services and then increase the forth factor Easy access. © 2022 IEEE.

Financial Disruption and Microentrepreneurs: Empirical Study on Adoption of E-Wallet Among Micro-Entrepreneurs in India

The COVID-19 pandemic is expeditiously stirring the global economy. The impact of this pandemic has implications on the sustenance of industries worldwide. This study investigates the influence of various endogenous and exogenous factors affecting e-wallet adoption among micro entrepreneurs in India. A sample of 287 micro enterprises were identified in NCR (National Capital Region) region on the basis of random sampling. Structured questionnaires were administered to the respondents. Structural equation modelling was used to analyse the data with the help of Smart PLS 3. The main findings of the study show that self-belief, personal innovativeness, and satisfaction are the key indicators affecting the e-wallet adoption among the microentrepreneurs. Microentrepreneurs contribute greatly to economic development in developed and developing nations. Digitalisation of this segment of industry can turn India into a cashless country, thereby reducing the cash burden of the economy. Microentrepreneurs can also act as a catalyst for financial inclusion.

PROBLEMS OF ONLINE MATHEMATICS TEACHING AND LEARNING DURING THE PANDEMIC: A REVERBERATION IN TO THE PERCEPTION OF PROSPECTIVE TEACHERS

Mathematics teaching and learning has been a special focus in the academic discourse due to its felt complexity in teaching and learning. This felt complexity originate from the teacher preparation process itself. Covid 19 pandemic had given a drastic blow to all the educational activities. This has affected the curricular practices in an unimaginable way. An attempt is made here to examine the various problems faced by prospective teachers in online mathematics teaching and learning during the pandemic period. Samples were selected from government/aided/unaided colleges using stratified random sampling technique with the help of a questionnaire developed for the purpose. Analysis of the data has been carried out by using techniques such as percentage, t test and ANOVA. It is concluded from the study that the several hurdles and difficulties has been there specific to mathematics teaching and learning and majority of them were unhappy with the online mathematics teaching and learning.

The potential of skipjack fish (Katsuwonus pelamis) in the Flores Sea of South Sulawesi

The purpose of this study is to analyze the marketing efficiency of skipjack fish in the Flores Sea of South Sulawesi. This research was carried out in September - December 2021 with due observance of the Covid-19 health protocol. The method of research used is a survey method. The sampling method used is stratified random sampling. Analysis of the data used is descriptive analysis, marketing margin, marketing cost and marketing efficiency. The results showed that the skipjack fish marketing channel in the Flores Sea, South Sulawesi is efficient with efficiency value of 0.03 for Selayar Islands Regency and 0.02 for Bulukumba Regency, which means that the skipjack marketing channel is efficient because it has a value smaller than one (<1).

Farmer's perception of the performance of a field agricultural extension agent during Covid-19 pandemic in Jember Regency

The Covid-19 Pandemic in Indonesia has an impact to agriculture and extension activities. Agricultural extension activities during the Covid-19 pandemic were carried out used online media such as Whatsapp Groups, Youtube and radio, whereas extension activities involving many people were temporarily removed. Agricultural extension agents are agents of change related with farmers. So that, it is important for farmers to evaluate the performance of agricultural extension workers during the Covid-19 pandemic, so that the benefits of extension activities can feel by all farmers. The purpose of this study was to analyze the perceptions and factors that influence farmers' perceptions to the performance of Field Agricultural Extension during the Covid-19 pandemic in Jember Regency. This research is located in Jember Regency and was conducted from July 2021 to December 2021. The sampling technique was cluster random sampling with a total of 200 respondents. The data collected in this study were analyzed by statistical descriptive analysis and multiple linear regression model analysis. The results show that farmers' perceptions of the performance of agricultural extension workers during the Covid-19 pandemic are very satisfied. The factors that influence the perception of farmers are the frequency of extension, the level of farmer's participation, and farmer's knowledge. Meanwhile farmer's experience, farmer's group class, and land tenure had no effect on farmers' perceptions of the extension workers' performance.

The relationship of the participation of rice farmers in managing water resources to rice production during the Covid 19 pandemic

Rice food security can be realized through increased production of irrigated rice fields. Still, floods and droughts due to extreme weather and the Covid-19 pandemic can threaten food production and security. This study aimed to determine the relationship between the participation of rice farmers in managing water resources on rice production during the Covid-19 pandemic. The study was conducted during the 2020 Covid-19 pandemic in South Konawe Regency, Southeast Sulawesi Province. The research population is all farmers who are members of the water-using farmers' association, 130 farmers. The sample will be selected using a simple random sampling method for 39 people. Variables of lowland rice farmers' participation in water resource management include planning, attendance, provision of fees, security and maintenance of water resources and lowland rice farming production. The data were analyzed using Chi-Square analysis. The results of this study indicate that the participation of rice farmers in managing water resources on rice production during the covid 19 pandemic in the form of planning, attendance, procurement of fees, and security in managing water resources is significantly related to lowland rice production during the Covid-19 pandemic so that Partially the higher the participation of farmers in managing water resources can increase the output of lowland rice and the availability of rice is always available to maintain regional food security.

The Customer Behavior Data Analysis Towards Use of Digital Wallet during Covid-19 Pandemic

Digital wallet has been recognized as one of the comfortable and easily accessible digital payment methods and is well-known throughout the world, even in Indonesia. Due to the COVID-19 pandemic, it has been observed that there are changes in the pattern of consumer behavior in the use of digital wallets. The main obj ective of the study is to investigate how consumers feel about digital wallets and what are the numerous factors that influence their decision to utilize digital wallets during the pandemic and help businesses determine whether the implementation of digital wallets will be beneficial for them based on their target markets. The data was collected through a survey made using google forms and distributed to people in Indonesia with using random sampling. The result of the survey shows there is a significant increase in digital wallet usage as it is convenient and efficient in making transactions and users were able to obtain financial benefits from discounts and promotions. Most users find digital wallets to be useful and easy to use. However, there are privacy and security issues that caused people to hesitate or distrust putting their personal and vital information on digital wallet applications. Our study provides opportunity for further research, particularly in the privacy and security aspect of digital wallets to discover or develop the proper strategies and methods which could be used to improve the users trust and sense of security towards digital wallets. © 2022 IEEE.